Sandbox:SCCIA

CCIA is a branch of the Staff team that handles multiple in-character tasks, issues, and topics. Unlike the Moderation team, it does not handle Out of Character rule-breaks or topics with few exceptions. The goal of the team is to handle in-character disputes to regulate and ensure believability in the setting, and curtailing valid but otherwise unacceptable workplace behavior. It is, in essence, Aurora's representation of real life HR departments within the server's setting.

Organization

CCIA is made up of 3 positions: CCIA Agent (CCIAA), CCIA Leader, and Admin Liaisons. CCIAAs are under the authority of the CCIA Leader. The CCIA Leader is apart of the server upper administration alongside primary admins and the Lore Team Administration. Internal oversight is maintained by the Admin Liaisons and the Headmins of the server, however external oversight is maintained by staff complaints.

In most occasions, the CCIA Leader does not handle IR or RR investigations. Few exceptions exist for reports of significant impact or scale. They do retain final say on all investigation conclusions, and dictate any changes to Corporation Regulations, Standard Operation Procedure, and internal policy. CCIA Agents handle the majority of investigations, as well as other duties within the team.

Admin Liaisons exist to ensure incoming IRs and RRs are not invalid due to OOC concerns, as well as to determine when a certain situation crosses into the Moderation team's jurisdiction. They do maintain a level of oversight over the team as a whole.

Faxes

Whenever anyone sends a message using a fax machine, whether it was sent by the Horizon or an off-ship, CCIA receives and acts on the fax. In most cases, these faxes are handle by CCIA Agents. To this end, CCIA represents as a whole the nations and organizations of the setting, not just the SCC and the corporations within it. At times, an agent may ask for assistance from Lore Developers if a situation in particular calls for it.

Responses to faxes fall within one of two actions:

• Announcement
• Response Fax

Announcements can vary, but end up being "Fax Received" when a situation report is acknowledged, or "Fax Format" when a fax sent doesn't follow the standards set in the Guide to Faxes. Response faxes have no true standard as they vary based on the organization being portrayed and the topic of the message. Typically, CCIA avoids sending orders via faxes, preferring for Command players to handle situations.

Bear in mind that CCIA does not respond to faxes using OOC information. The only information relied upon comes from previous communications, whether it was an EBS or fax.

Incident Reports

Waiting on NM and co to finish the forum post to fill this one out

Review Requests

Replace by NM's writings when it is finished

Review Requests (RRs) are the oft forgotten cousin of the Incident Report. The intent of RRs is to provide a method of review and accountability for in-round offenses. The internal methodology for RRs deviates slightly from an Incident Report and follow this general process:

1. Review Request is assigned to an agent
2. The agent processes internal paperwork and claims the RR on the forums
3. Agent reviews the reported employee's security and ccia records
4. In some situations, an investigation may be opened for further information. These follow the same process as an Incident Report
5. Based on the age of the charges and notes on record, the severity, and the general trend of behavior, the CCIA agent makes a decision
6. Concluding actions may be discussed with the team
7. Actions are handed out and the report is closed

The actions of an RR are the same for an IR.

Commendation Reports

Commendation Reports are a method by which characters can recommend other characters for acknowledgement and rewards for heroic actions. The review process for commendation reports is often simpler than other reports, rarely going beyond what is reported in the request itself. The team as a whole discusses the commendation report and determined one of the following actions:

• Nothing
• Mentioned in Despatches - The most basic recognition, and perhaps the most common one. For employees that are recognised for efforts or participation in them, that do not warrant a medal.
• Corporate Medal - The most basic medal, awarded to all staff for meritorious acts.
• Wound Ribbon and Medal - The award for loss of limb, physical integrity or life in service to the Corporation. The wound ribbon is preceded by the wound medal.
• Medal for Merit - The Medal for Merit is a two class medal, the second class being followed by the first class. Usually awarded to security staff for courageous and meritorious acts.
• Sciences Award - In Silver or Gold, awarded for innovative ideas, discoveries, inventions or breakthroughs in the field of science and robotics.
• Miranda Cross - The highest honour bestowed upon an employee for services to the company, meritorious acts or extraordinary feats.

Other Duties

CCIA has many other smaller duties than just the ones listed above. Typically these come and go based on various ideas agents may have, or depend on events and lore.

CCIA handles the majority of Employee Update bulletins on the relay, although Lore Developers use the same system on occasion. These bulletin posts are designed to offer RP hooks, immersion, and even highlight lore of the sector the Horizon is in.

Corporate figures in events are typically shared among CCIA agents, lore developers, and admins. Who gets assigned what largely relies on who will be present, and who is most relevant for the role. Almost all CCSAs, for instance, are played by CCIA agents.

Department Audits are relatively uncommon, but are a spontaneous "event" that agents can start. The audits have essentially no impact, however they exist to ensure that certain Procedures are reinforced, such as the uniform regulation, and to introduce an RP hook. Audits are performed exclusively by HRAs.